SEO report of angrycustomer.org
Redirected to angrycustomer.org/faq/index.php
Difficult Customer Help - Answering Angry, Frustrated And Abusive ...
angrycustomer.org/faq/index.php
Share and learn to deal with angry customers, and customer service issues.
Tasks
- Avoid using deprecated HTML tags.
SEO
URL
Domain : angrycustomer.org/faq/index.php
Character length : 31
Title
Difficult Customer Help - Answering Angry, Frustrated And Abusive Customers
Description
Share and learn to deal with angry customers, and customer service issues.
Keywords (meta keywords)
Good! The website does not use “meta keywords”.
Open Graph Protocol
Good! The OG (Open Graph) protocol is set on this website.
title: Difficult Customer Help - Answering Angry, Frustrated And Abusive Customers
description: Share and learn to deal with angry customers, and customer service issues.
Dublin Core
Dublin Core is not used
Underscores in the URLs
Good! No underscore (_) found in the URLs.
Search engine friendly URLs
Error! Not all URLs are SEO friendly on this website!
- http://angrycustomer.org/index.php?sid=1372032&lang=en& ("FAQ Home")
- http://angrycustomer.org/index.php?sid=1372032&lang=en&action=show ("All categories")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Psychology of The Angry Customer")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Overview - Customer Service and Angry Customers")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Business of Customer Service")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Social Media and Customer Service")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Communicating With Customers")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("What Should I Do When A Customer...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Techniques For Defusing and Calming Down Angry Customers")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Managing Your Own Emotions")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Additional Resources On Difficult and Angry Customers")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("About Us, The Company, Publications, Seminars")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Customer Service - General Topics")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Workplace Violence")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Internal Customers - Dealing With")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Using Online Angry Customer Videos To Learn")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("For Educators: How To Deal With Angry Parents")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("For Government And Public Sector Staff")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("Negotiating And Getting To Solutions")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=sho... ("For Managers And Small Business Owners")
- http://angrycustomer.org/.. /index.php?action=news&newsid=5&newslang=... ("Angry Customers KnowledgeBase Update")
- http://angrycustomer.org/.. /index.php?action=news&newsid=4&newslang=... ("Welcome To The Guide To Dealing With Difficult, Hostile And Abusive Customers")
- http://angrycustomer.org/?sid=1372032&lang=en&newsid=0 ("Show archived news.")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("Customer Needs/Wants/Customer Expectations - What's The Difference")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("When Does Customer Behavior Cross the Line To Verbal ...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("What Is Hostile and Abusive Customer Behavior?")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("What Is Cooperative Communication?")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("How to handle a customer who interrupts my conversation ...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("How To Build Rapport During The Customer Greeting?")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("How Do You Use The Non-Verbal Stop Sign With ...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("Why Unreasonable Customer Behavior / Has Increased?")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("Should I Ever Hang Up On A Customer?")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("What Is Verbal Self-Defense?")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("I'm a manager and often have to deal with ...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("I want to fire a customer who is very ...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("Are My Peers (the people I work with) Internal ...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("Why do some customers stay angry even after I've ...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("Which of your customer service books would be best ...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("How Can I Be Notified Of Updates To angrycustomer.org? ...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("Can I view the complete table of contents before ...")
- http://angrycustomer.org/.. /index.php?sid=1372032&lang=en&action=art... ("Can I Use Videos To Get Better With Angry ...")
- http://angrycustomer.org/index.php?sid=1372032&lang=en&action=sit... ("Sitemap")
- http://angrycustomer.org/index.php?sid=1372032&lang=en&action=con... ("Contact")
- http://angrycustomer.org/index.php?sid=1372032&lang=en&action=glo... ("FAQ Glossary")
- Expand
Checking the robots.txt file
The robots.txt file is missing!
Social
Social Engagement
No info found.
Content
Doctype
HTML 5
Encoding
Perfect! The character encoding is set: UTF-8.
Language
We have found the language localisation: ”en”.
Title
Difficult Customer Help - Answering Angry, Frustrated And Abusive Customers
Character length : 75
Improve! The website address (title) should be between 10 and 70 characters in length.
Character length : 75
Improve! The website address (title) should be between 10 and 70 characters in length.
Text / HTML ratio
Ratio : 20%
Acceptable! The text / code ratio is between 15 and 25 percent.
Acceptable! The text / code ratio is between 15 and 25 percent.
Headings
| H1 | H2 | H3 | H4 | H5 | H6 |
|---|---|---|---|---|---|
| 1 | 2 | 7 | 0 | 0 | 0 |
Heading structure in the source code
- <H1> Complete Guide To Dealing WIth Difficult, Angry, Aggressive And Abusive Customers
- <H2> Learn what to say, when to say it and stay stress free, safe, and professional under pressure
- <H3> Categories/Menu
- <H2> Difficult Customer Help - Answering Angry, Frustrated And Abusive Customers FAQ News
- <H3> Angry Customers KnowledgeBase Update
- <H3> Welcome To The Guide To Dealing With Difficult, Hostile And Abusive Customers
- <H3> Search Our Site:
- <H3> Most popular FAQs
- <H3> Latest FAQs
- <H3> Sticky FAQs
Word cloud
- customer20
- customers14
- angry12
- views10
- difficult6
- how5
- service5
- faq5
- faqs4
- help4
- dealing4
- site4
- look4
- abusive4
- defusing3
- techniques3
- better3
- deal3
- work3
- been3
- search3
- behavior3
- online3
- changes2
- content2
- french2
- comment2
- videos2
- violence2
- often2
- situations2
- visit2
- hostile2
- stay2
- update2
- news2
- information2
- portuguese2
- verbal2
- access2
- chinese2
- tips2
- internal2
- hang2
- books2
- all2
- categories2
- business2
- guide2
- i'm2
- most2
- ever2
- complete2
- learn2
Keyword matrix
| word | title | descriptions | heading |
|---|---|---|---|
| customer | |||
| customers | |||
| angry | |||
| views | |||
| difficult | |||
| how |
Two Word cloud
- angry customers3
- views how3
- with difficult2
- have been2
- customer behavior2
- ever hang2
Three Word cloud
- techniques for defusing2
404 Page
The website has a 404 error page.
Flash content
Good! The website does not have any flash contents.
Frame
Good! The website does not use iFrame solutions.
Images
We found 9 images on this web page.
Good! Every image has an alternative text attributes set on this website.
Good! Every image has an alternative text attributes set on this website.
Readability
Flesch–Kincaid Grade Level
7.10
Flesch Reading Ease
59.90
Coleman Liau Index
12.00
Automated Readability Index (ARI)
5.80
Dale–Chall Readability
5.20
SMOG Index
11.00
Spache Readibility
5.00
Number of letters
3629
Number of words
750
Number of sentences
84
Average words per sentences
9
Number of syllables
1222
Syllables in words
1223
Average syllables in words
1.63
Number of words in first three syllables
154
Percentage of word / syllables
20.53
Words not in Dale-Chall easy-word list
225
Words not in Spache easy-word list
195
Technologies
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Redirection (www / not www)
Good! The web address is accessible in only one version. The www version is redirected to the version without www.
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Printability
Suggestion! Unfortunately, no printer-friendly CSS found.
Meta Tag (viewport tag, mobile devices)
Error! The meta tag named viewport is missing.
Speed test
Server response time
The server response time is fast enough.
Table layout
Good! No nested tables found.
Render blocking resources
Good! No render blocking elements found!
Speed test – Javascript
Javascript
Good! Just a few javascript files are detected on the website.
File size of all javascript files combined
0.00
Javascript minifying
Great! The Javascript files are minified.
Speed test – CSS
CSS
Good! Just a few CSS files are used on this website.
- http://angrycustomer.org/css/style.min.css
- http://angrycustomer.org/css/mine.css
- http://angrycustomer.org/faq/assets/template/morrison/css/mine.css
File size of all css files combined
0.00
CSS minifying
Great! The CSS elements are minified.
Speed test – Compression
Uncompressed size of the of the HTML
0.00
Gzip compression
Your site uses compression.
Speed test – Browser cache
Browser cache
The browser cache is set correctly for all elements.
Speed test – Images
File size of all images combined
0.00
Image optimisation
All images are optimized.
Links
We found a total of 51 different links.
Internal links: 49
External links: 2
Internal links: 49
External links: 2
External links:
| Link text (anchor) | Link strength |
|---|---|
| Visit and download It It Wasn't For The Customer, I'd Really Like This Job (Book) | |
| http://statcounter.com/free-web-stats |
Internal links:
Website security
IP
96.125.178.143
External hidden links
Good! No hidden external links found
Looking for eval()
Good! No eval(bas64_decode()) scripts are found
Checking for XSS vulnerability
No XSS vulnerability found
Email encryption
Good! We have not found any unencrypted email addresses.
Sites on same ip
Icons
Favicon
Good! The website uses favicon.
Typos
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